ADA Complaint Procedures
Chatham Transit Networks Americans with Disabilities Act(ADA) and Accessibility Complaint Procedure is established to meet the requirements of the Americans with Disabilities Act of 1990. It may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in the provision of services, activities, programs or benefits by Chatham Transit Network.
Fill out the complaint form below. Please include as many details as possible including the date, time, location and bus number. Alternate formats are available by contacting our office at (919)542-5136.
ADA Compliant Form
Complaints with incomplete information may result in delayed investigations and responses. Chatham Transit Network cannot respond to complaints without complainant’s contact information (mailing address, phone or email).
Send email or fax complaints to:
Chatham Transit Network
PO Box 1032
Pittsboro, NC 27312
In person at Chatham Transit Network, 8:00 am to 5:00 pm, Monday through Friday:
127 Dr. Martin Luther King Jr. Drive
Pittsboro, NC 27312
Acknowledgement of Complaint Receipt
Within seven business days after receipt of the complaint, the Executive Director will contact the complainant with an acknowledgement that their complaint has been received and will be investigated.
The Executive Director will investigate the complaint and respond in writing within 30 calendar days from receipt of the complaint. The response will set out a process for resolution of the complaint. If no action is taken, the response will state the reasons for the decision and the procedures for the complaintant to appeal the decision. (Chatham Transit Network personnel files are confidential; therefore, specific information on disciplinary actions resulting from complaints will not be divulged.) The complainant has 60 days to file a written appeal. The Executive Committee of the Board of Director’s will have 30 days from the date of the appeal to render a decision.