How to Ride

Who Can Ride?

Anyone requiring transportation in Chatham County is eligible to ride. Transportation is provided for medical trips, general purpose trips and almost any non-emergency trip.

How Much Does It Cost?

Fares are based on mileage. See Services page for more information. Special programs and pricing are available to qualified riders based on eligibility requirements.

How Do I Schedule A Ride?

Rides can be booked via Trip Portal, email or by calling 919-542-5136.

Reservations must be made 48 hours in advance, not including nights, weekends or holidays.

Reservations for Monday must be made by 12:00 pm on the previous Thursday. Reservations for Tuesday must be made by 12:00 pm on the previous Friday.

Trip Times

Buses are not permitted to wait on riders over 5 minutes once the bus arrives for pick-up. During dispatch hours (7:00 am – 5:00 pm), a call will be made to you. If no response, you will be marked “no show” and the bus will leave. You will still be responsible for fare amount if marked “no show”.
Courtesy calls will be placed the day prior to remind clients of scheduled ride.
Clients may be picked up ahead of original pick-up time. It is recommended that clients call the office the day prior to receive a more exact pick-up time.
Clients will receive an automated call when the driver is on the way.
Clients that have signed up for the Trip Portal, can see vehicle location and receive text notifications if selected.
Return trips that are “Will Call” – You will be picked up as soon as a bus becomes available to pick you up. It could take up to 60 minutes once you call ready for your vehicle to arrive.

How Do I Cancel My Ride?

Call 919-542-5136 between 7:00 am – 5:00 pm at least one hour prior to pick up time if you need to cancel your ride. If your ride is scheduled outside of dispatch hours, call 919-795-5808.