Rules of the Road
What we ask of you, and what you can expect from us.
What we ask of you
Fares must be paid upon boarding. Drivers cannot make change.
All passengers must use seatbelts to ensure the safety of all individuals on the vehicle.
Riders should be ready at least one hour prior to scheduled pick up time.
Passengers can only carry what they can hold in their lap with the exception of assistance devices.
Reservations and cancellations cannot be made through the driver.
What is not allowed
Transportation can be denied or refused due to misconduct by the passenger. Disruptive or abusive behavior to other passengers or the driver will not be tolerated.
No profanity or vulgarity is allowed while on board a vehicle or while requesting services.
Passengers are not permitted to eat, drink, use e-cigarettes or use tobacco products while in the vehicles.
No screaming, loud talking, singing or loud music.
No inappropriate display of affection or sexual activity towards the driver or other passengers.
No pets allowed with the exception of service animals.
The driver will reserve the right to refuse transportation to any individual who appears to be under the influence of drugs or alcohol.
What the driver will and will not do
The driver is responsible for the safe transportation of all passengers. All instructions from the driver are to be followed by the passengers.
The driver will wait five (5) minutes for the passenger to appear, then continue on their route.
Drivers will not help carry packages.
The vehicle cannot backtrack and does not make multiple stops for passengers.
Children
Children under the age of thirteen (13) must be accompanied by an adult.
Children aged eight (8) and younger, or weighing less than eighty (80) pounds, must be secured in a car seat by a guardian. CTN does not provide car seats and the driver cannot assist securing a child in a car seat.
These are the rules riders are asked to follow. The full Transit Service Policy is the governing document.